We want you to be comfortable with your purchase. If an eligible item does not work for you, you may request a return under the conditions outlined below.
Return Requirements
Return requests should generally be submitted within 30 days of receiving your order.
Products must normally be:
- Unused and in resalable condition
- Free from damage caused after delivery
- Returned with original packaging where applicable
- Complete with included parts and accessories
We may decline returns that do not meet these requirements.
Excluded Items
Returns may not be available for certain products, including:
- Customized or personalized products
- Made-to-order merchandise
- Digital products
- Gift cards
- Final-sale products
- Products that have been used, washed, worn, modified, or damaged
Refunds
Once the returned product has been received and inspected, the return will be reviewed.
Approved refunds are normally credited to the payment method originally used for the order.
The time required for the refund to appear may depend on your bank, card issuer, or payment provider.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.
We may request photographs, order details, or other information to verify the issue.
Depending on the situation, we may arrange a replacement, refund, or another reasonable solution.
Return Shipping
For returns made because of personal preference or a change of mind, the customer may be responsible for return shipping costs.
If the return is caused by an incorrect, defective, or damaged product, the applicable shipping arrangements may be handled differently.